Your First Appointment
Here at the Healthy Smile Dental Center, we are proud of our a state-of-the-art facility providing our patients with the highest quality dental care available. Like family, the health and well-being of our valued patients are one of our top priorities. We, therefore, are vigilant our office meets and exceeds all OSHA (Occupational Safety and Health Administration) and CDC (Center for Disease Control) standards.
We designed our facilities so that you will feel calm, relaxed and right at home from the moment you walk in. You can be confident you will receive the very best dental care with a caring gentle touch.
Two Convenient Locations
In practice for over 40 years, Dr. Gross has built a reputation of providing the highest quality dental care with his signature caring and gentle approach.
To accommodate the scores of patients who are looking to have a positive experience at the dentist, we are conveniently located in two locations in Northeast Ohio:
Our primary location is located at 34586 Lake Shore Blvd, Eastlake, Ohio 44095. (¼ mile west of Route 91 on Lakeshore). Serving all the neighboring communities of Lake County, Ohio including – Eastlake, Kirtland, Mentor, Painesville, Wickliffe, Willoughby, Willoughby Hills, Willowick, Fairport Harbor, Grand River, Kirtland Hills, Lakeline, Madison, North Perry, Perry, Timberlake, Waite Hill, & Concord.
As a resident of Cleveland Heights, Ohio, Dr Gross wanted to accommodate his many family, friends and neighbors who were seeking his professional and caring services with the convenience of being close to home. It was with this in mind, that Dr. Gross opened a second facility.
Located at 5 Severance Circle – Severance Medical Arts Building, Suite 603 Cleveland Hts, Ohio 44118 (Between Time Warner and the Post Office on the outer circle). Meeting the very same high standards as our Eastlake facility, you can be confident you will be receiving the same level of care hundreds of patients have come to expect at the Healthy Smile Dental Center. Dr. Gross and his staff have designated hours of operations for our Cleveland Heights neighbors.
To find out our hours or to schedule an appointment at any of our facilities, please contact our office by phoning one of our offices below or by sending us an email.
Our office facilitates communications and emergency calls. Appointments are also available and welcomed, especially for new patients seeking help.
We will be more than happy to submit all insurance forms for you and help you recover the most from your benefits. To book an appointment or to see a comprehensive list of accepted insurances visit our ZocDoc profile. We know that sometimes dental procedures can get expensive. Therefore, we do everything we can to help you afford the treatment you need and want.
For patients who require major work, a complete payment plan is designed with an appropriate payment schedule. Forms of payment accepted by the office are check, cash, or any major credit card. Financing is available, so please make sure to ask our receptionist for details.
If you are unable to keep an appointment, we request that you kindly provide us with at least 24 hours notice. We ask for this advance notice so that we can offer this appointment to another patient. A fee may be charged if a patient does not show up for an appointment without sufficient notice.
What You Can Expect When You Visit Us
Welcome to The Healthy Smile Dental Center! We’re happy to have you as our patient, and we look forward to providing you with the finest and friendliest service when you arrive for your first appointment. Below, you’ll find more information about what to expect on your first visit:
Before Your Appointment…
Before your first appointment, please print and fill out the patient information form, located below. We use this information to get a sense of your medical history, and to make sure that the treatments we provide and recommend are the safest possible. Have this information handy before you arrive so that we can minimize your wait.
The Offices of The Healthy Smile Dental Center
Our offices have been specially designed to be calming and relaxing, making your visit to the Healthy Smile as pleasant and pain free as possible. From our comfortable waiting lounge with high-definition television and wireless internet, to our complimentary water bar, your comfort is our main concern. We are currently in the process of adding additional spa-like extras for your pleasure.
We utilize state-of-the-art equipment and techniques to diagnose, treat and get you on your way with a minimum of time and expense. Our staff is friendly, caring and always available to answer any questions or concerns you might have.
The Procedure of Your First Appointment
Your first appointment at our dental center will be a thorough examination of your current oral health including your mouth, gums and teeth. Between measurements, X-rays and visual checks, we’ll be able to spot dental issues at the earliest stages.
You can expect:
Covid-19 Practice Health Protocols Updates
As we move toward opening up our practice to serve and take care of our patients, we’ve instituted many new health protocols. I would like to take a few moments to outline our new way of life, so you know what we have done to ensure your safety as well as ours.
Before we let you in the office, we interview you and ask for a brief history of events that may have compromised your health. We have an infrared no-touch thermometer for even more information.
2. Social distancing:
We are keeping everyone apart. I have reduced the patient flow. Fortunately, we have a large office, and maintaining patients apart is easy for us to do.
3. Empty reception room:
Our front area is very large, and we will have no more than two people in that room. Ideally, we will ask you to wait in your car, and we will call you in at the proper time.
Since we are a healthcare facility, we understand sterilization and cleanliness. As a matter of course, we clean all equipment, common areas, and instruments of bacteria, spores, and viruses. We do this routinely, and you would expect no less from us.
Of course, we wash our hands frequently. Handwashing is not new for us. Since we work in the mouth where droplets which could carry danger are present, we cover our faces masks to protect both of us. The use of N95 masks makes our face coverings even more effective. I have added face shields, which is a challenge with my surgical glasses and headlamp. I am involved with a local manufacturer to test these shields in a dental office.
6. Keeping up with new research:
As science learns more about this pandemic, I will update and implement safety measures and health protocols into our practice. Keeping up with the latest research is fundamentally important for everyone’s safety.